Shipping Policy – Ceramic Vista
At Ceramic Vista, we aim to make your shopping experience smooth and reliable by ensuring that your handcrafted pieces reach you safely and on time. Please review our complete shipping policy below:
Order Processing Time
Orders are typically delivered within 15–18 business days. During festive periods, sales, or high-volume seasons, delivery timelines may be slightly longer.
Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Methods & Charges
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Free Shipping is available on all orders above ₹1999.
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All orders are shipped through trusted courier partners.
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Tracking details will be shared via email once your order has been dispatched.
Order Tracking
Once your order is shipped, you will receive an email containing your tracking number. You can follow the status of your delivery by entering the tracking details on the courier partner’s website. Please allow some time for the tracking information to update after dispatch.
Shipping Delays
We do our best to deliver your order within the estimated time frame, but delays may occasionally occur due to factors such as weather disruptions, festive rush, courier backlogs, customs procedures (for international shipments), or other unforeseen circumstances. If there is a significant delay, we will keep you informed.
Missing or Damaged Items
If your package arrives damaged or you find any items missing, please contact us within 48 hours of delivery. Kindly include clear photographs/video of the unpacking and the affected items. Our team will assist you in arranging a replacement or processing a refund as per our Returns & Exchange Policy.