Terms and Conditions – Ceramic Vista
Welcome to Ceramic Vista. By accessing or purchasing from our website (www.ceramicvista.in), you agree to the following Terms & Conditions. Please read them carefully before proceeding.
1. General
Ceramic Vista (“we”, “our”, “us”) provides handcrafted ceramic and home décor products. By using our website, you agree to comply with these terms and all applicable laws.
2. Products
All our products are handmade, and slight variations in color, texture, or shape are normal. Product images on the website may differ slightly from the actual item.
3. Pricing & Payments
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All prices are inclusive of applicable taxes.
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Payments are processed securely through our payment partners such as Razorpay.
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Orders are confirmed only after successful payment.
4. Shipping
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Orders are shipped within the estimated timelines mentioned on the product page.
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Delivery delays may occur due to courier or unforeseen issues.
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Shipping charges may apply for orders below our free-shipping threshold.
5. Returns & Refunds
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Customers must submit an unboxing video in case of damage claims.
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Refunds are initiated only if the incident is raised within 48 hours of delivery.
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Approved refunds are processed within 2–5 business days.
For full details, refer to our Refund Policy.
6. Cancellations
Orders can be cancelled only before they are packed or shipped. Once dispatched, cancellations are not allowed.
7. Intellectual Property
All content, images, and designs on Ceramic Vista are owned by us and may not be reproduced without permission.
8. Contact
For support, email: support@ceramicvista.in